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When your order is ready, we’ll send a Ready for Pickup email if you’ve chosen to pick up your order. You can also arrange your own carrier to pick up your order. Please bring your valid ID and order confirmation when you pick up your order. Address: 2904 Orchard PKWY, San Jose, CA 95134 Ring the doorbell next to the loading dock (north side of the building) Business hour: 8AM – Noon, 1PM – 5 PM, Monday to Friday, holidays excluded Contact us: US-CustomerService@completegenomics.com